1. Our Commitment
At Wounded Warrior CBD, we are committed to delivering high-quality, small batch CBD products and excellent customer service. If something doesn’t meet your expectations, we want to hear from you and resolve the issue promptly and fairly.
2. How to Make a Complaint
If you are dissatisfied with any product or service, you can submit a complaint by contacting us through:
Phone: (601) 751-7655
Email: support@woundedwarriorcbd.com
(update if needed)
Mail:
Wounded Warrior CBD
4780 I-55 North
Suite 100 #1111
Jackson, Mississippi 39211
Please include:
Your full name and contact details
Order number (if applicable)
Description of the issue
Any relevant photos or supporting information
3. Complaint Handling Process
We aim to resolve complaints quickly and transparently:
Acknowledgment: Within 1–2 business days
Investigation: We will review your complaint and may contact you for additional details
Resolution: Typically within 3–7 business days depending on the complexity
4. Possible Outcomes
Depending on the nature of the complaint, we may offer:
Replacement of the product
Refund (full or partial, where applicable)
Store credit
Explanation and corrective action
All resolutions are made in line with our store policies and applicable laws.
5. Returns & Product Issues
If your complaint relates to a damaged, defective, or incorrect item, please notify us as soon as possible after receiving your order. We may request photos or additional information to process your claim efficiently.
6. Fair Use
We are committed to fair and reasonable outcomes. However, we reserve the right to refuse or limit complaints in cases of:
Repeated or excessive claims
Suspected misuse of products
Abuse of refund or complaint processes
7. Escalation
If you are not satisfied with the outcome of your complaint, you may request escalation. Your case will be reviewed by a senior team member to ensure fairness and consistency.
8. Continuous Improvement
All complaints are taken seriously and used to improve our products, services, and customer experience.
9. Changes to This Policy
Wounded Warrior CBD reserves the right to update this Complaints Policy at any time. Updates will be posted on this page.
